Sbi Award Staff Manuals
FINANCIAL PERFORMANCE profit Given the system wide economic slowdown, the financial performance of the Bank during the financial year ended 31st March, 2014, remained satisfactory. The Bank registered a good growth in Operating Profit during the fourth quarter of the year as compared to previous quarters.
The Operating Profit of the Bank for 2013-14 was higher at Rs.32,109.24 crores, as compared to Rs.31,081.72 crores in 2012-13, an increase of 3.31%. The Bank posted a Net Profit of Rs.10,891.17 crores for 2013-14, as compared to Rs.14,104.98 crores in 2012-13, i.e.
A decline of 22.78% on the back of higher provisioning requirement. Net interest income Due to higher growth in the advances and investment portfolios, the gross interest income from global operations rose from Rs.1,19,655.10 crores to Rs.1,36,350.80 crores during the year registering a growth of 13.95%. The Net Interest Income of the Bank correspondingly registered a growth of 11.17% from Rs.44,329.30 crores in 2012-13 to Rs.49,282.17 crores in 2013-14.
Interest income on advances in India increased from Rs.85,782.26 crores in 2012-13 to Rs.97,674.91 crores in 2013- 14 registering a growth of 13.86%, due to higher volumes. However, the average yield on advances in India has declined from 10.54% in 2012-13 to 10.30% in 2013-14. Income from resources deployed in treasury operations in India increased by 15.24% mainly due to higher average resources deployed. The average yield has also increased to 7.65% in 2013-14 from 7.54% in 2012-13. Total interest expenses of global operations increased from Rs.75,325.80 crores in 2012-13 to Rs.87,068.63 crores in 2013- 14. Interest expenses on deposits in India during 2013-14 recorded an increase of 15.65% compared to the previous year.
The average cost of deposits has increased by 6 basis points from 6.29% in 2012-13 to 6.35% in 2013-14, whereas the average level of deposits in India grew by 14.55%. Non-interest income Non-interest income increased by 15.69% to Rs.18,552.92 crores in 2013-14 as against Rs.16,036.84 crores in 2012- 13. During the year, the Bank received an income of Rs.496.86 crores (Rs.715.51 crores in the previous year) by way of dividends from Associate Banks/subsidiaries and joint ventures in India and abroad.
Operating expenses There was an increase of 22.43% in the Staff Cost from Rs.18,380.90 crores in 2012-13 to Rs.22,504.28 crores in 2013- 14. The main reasons for increase were higher provision for pension liability due to revision in mortality table from, impact of which was Rs.2,400.00 crores and provision for wage revision to the tune of Rs.1,814.00 crores. Other Operating Expenses registered an increase of 21.26% mainly due to increase in expenses on rent, taxes and lighting, law charges, postage, telephones, printing and stationery, insurance and miscellaneous expenditure. Provisions and contingencies Major amounts of provisions made in 2013-14 were as under: Rs.14,223.57 crores (net of write-back) for non-performing assets (as against Rs.11,367.79 crores in 2012-13). Rs.1,260.69 crores towards Standard Assets (as against Rs.749.61crores in 2012-13), including the current year's provision, the total provision held on Standard Assets amounts to Rs.6,575.43 crores.
Rs.5,282.71 crores towards Provision for Tax in 2013-14, (as against Rs.5,845.91 crores in 2012-13).Rs.563.25 crores provisions for depreciation on investments, excluding amortisation of premium on 'Held to Maturity' category (as against Rs.961.29 crores write back towards depreciation on investments in 2012-13). Reserves and Surplus An amount of Rs.3,339.62 crores (as against Rs.4,417.86 crores in 2012-13) has been transferred to Statutory Reserves. An amount of Rs.216.75 crores (as against Rs.19.17 crores in 2012-13) has been transferred to Capital Reserves. An amount of Rs.4,796.63 crores (as against Rs.6,453.26 crores in 2012-13) has been transferred to other Reserves. Assets The total assets of the Bank increased by 14.43% from Rs.15,66,211.27 crores at the end of March 2013 to Rs.17,92,234.60 crores as at the end of March 2014. During the period, the loan portfolio increased by 15.70% from Rs.10,45,616.55 crores to Rs.12,09,828.72 crores. Investments increased by 13.52% from Rs.3,50,877.51 crores to Rs.3,98,308.19 crores as at the end of March 2014.
A major portion of the investment was in the domestic market in government securities. Liabilities The Bank's aggregate liabilities (excluding capital and reserves) rose by 14.08% from Rs.14,67,327.59 crores on 31st March, 2013 to Rs.16,73,952.35 crores on 31st March, 2014. The increase in liabilities was mainly contributed by increase in deposits and borrowings.
The Global deposits rose by 15.94% and stood at Rs.13,94,408.50 crores as on 31st March, 2014 against Rs.12,02,739.57 crores as on 31st March 2013. The borrowings increased by 8.24% from Rs.1,69,182.71 crores at the end of March 2013 to Rs.1,83,130.88 crores as at the end of March 2014. CORE OPERATIONS customer service At SBI, we believe customers represent the foundation of our achievements across decades. It is their continuing support in our vision that has helped us strengthen our legacy as the nation's most successful commercial Bank. Therefore, all our strategies and initiatives revolve around the 'Customer' and his/her preferences and aspirations. Our Customer Service link, available 24 x 7 on SBI-Online, has the option of Online/Offline Complaint Registration.
Also Online/Offline Appreciation/ Feedback portal provides the feeling of 'Customer Delight', to our customers. The Bank was the first in India to introduce a code of Fair Banking Practices in the country called 'Towards Excellence'. The code refects the Bank's continuing commitment to provide world-class banking services to all sections of society. Towards this purpose, SBI has laid down several policies: Policy on Grievance Redressal Compensation Policy Cheque Collection Policy Policy on Depositors' Rights Policy on Security Repossession/Code of Conduct for Recovery Agents Policy on Multi-city Cheque contact centre SBI's Contact Centre caters to customers through inbound calls and e-mails. It has emerged as a strong alternate channel and is providing following customer services: Account Information to customers having ATM-cum- Debit Card (Balance info, last five transactions, among others). Debit Card hot-listing and Status of the debit card, ATM PIN re-generation request. Information on products and services and lead registration.
Registration of complaints. Pension particulars (Basic Pension, Dearness allowances, status of life Certificate, among others). Online trouble shooting for Mobile Banking, Internet Banking and Mobi-cash. Status of NEFT/RTGS and SBI Express Remittances. Contact Centre is available 24x7 through 2 toll free helpline nos. 18/1800 425 3800 and toll number 0. Bank has 4 Contact Centres at Vadodara, Bangalore, Agra & kolkata.
This helpline provides a human interface of the Bank, thus helping in migrating the customers from branches. It is estimated that it helps in reducing footfalls at branches by an average of 20 customers/day per branch. It is handling approximately 3.50 lakhs calls/day in 12 languages including Hindi and English. Out of this, Customer Service Representatives attend approx. 80,000 calls, whereas the remaining calls are served on self-service options through Interactive Voice Response System (IVRS).
It is also responding to e-mails received on major SBI Corporate IDs like contactcentre@sbi.co.in, ibanking@ sbi.co.in, customercare.homeloans@sbi.co.in, feedback. Mobicash@sbi.co.in Customer Day In keeping with our Vision Statement, SBI strives to achieve one of the highest standards in customer service.
Customers have direct access to relevant Authorities, Controllers and the Management at the apex. Two days in a month are observed as 'Customer Day', when Branch Head & Administration Officers are available to receive suggestions from customers and resolve their grievances. The Bank's mandate is to redress customer grievances within maximum three weeks of receipt, as against a 30-day timeline prescribed in the BCSBI Code. All ATM related customer complaints are redressed within seven days (prescribed by the RBI). The Bank has put in place a Compensation Policy to compensate aggrieved customers financially for any slippage in services extended. Fraud prevention and Monitoring The Bank has taken several measures to strengthen the internal control mechanism to prevent frauds. Business Groups A) National Banking Group B) Corporate Banking Group C) Mid Corporate Group D) International Banking Group E) Global Market Operation A) National Banking Group The National Banking Group (NBG) is the largest business vertical of the Bank, anchoring 95.24% of total domestic deposits and 52.05% of total domestic advances, as on 31st March, 2014.
It is also the largest business vertical in terms of branch network and human resources. RBU, PBBU, REH & HD and SME business units are having business portfolios above Rupees One lakh crores, each.
Number of employees 278,872 (2017) Website Footnotes / references State Bank of India ( SBI) is an Indian multinational, banking and company. It is a headquartered in. The company is ranked 217th on the list of the world's biggest corporations as of 2017.
It is the largest bank in India with a 23% market share in assets, besides a share of one-fourth of the total loan and deposits market. The bank descends from the, founded in 1806, via the, making it the oldest commercial bank in the.
The merged into the other two 'presidency banks' in British India, the and the, to form the, which in turn became the State Bank of India in 1955. The took control of the Imperial Bank of India in 1955, with (India's central bank) taking a 60% stake, renaming it the State Bank of India. In 2008, the government took over the stake held by the Reserve Bank of India. Seal of Imperial Bank of India The roots of the State Bank of India lie in the first decade of the 19th century when the later renamed the, was established on 2 June 1806. The Bank of Bengal was one of three Presidency banks, the other two being the (incorporated on 15 April 1840) and the (incorporated on 1 July 1843).
All three Presidency banks were incorporated as and were the result of. These three banks received the exclusive right to issue paper currency till 1861 when, with the Paper Currency Act, the right was taken over by the Government of India. The Presidency banks amalgamated on 27 January 1921, and the re-organised banking entity took as its name. The Imperial Bank of India remained a joint stock company but without Government participation. Pursuant to the provisions of the State Bank of India Act of 1955, the, which is, acquired a controlling interest in the Imperial Bank of India. On 1 July 1955, the Imperial Bank of India became the State Bank of India. In 2008, the acquired the Reserve Bank of India's stake in SBI so as to remove any conflict of interest because the RBI is the country's banking regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks) Act. This made SBI subsidiaries of eight that had belonged to prior to their nationalization and operational takeover between September 1959 and October 1960, which made eight state banks associates of SBI. This une with the first Five Year Plan, which prioritised the development of rural India. The government integrated these banks into the State Bank of India system to expand its rural outreach.
In 1963 SBI merged State Bank of Jaipur (est. 1943) and State Bank of Bikaner (est.1944). SBI has acquired local banks in rescues. The first was the Bank of Bihar (est.
1911), which SBI acquired in 1969, together with its 28 branches. The next year SBI acquired National Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975, SBI acquired Krishnaram Baldeo Bank, which had been established in 1916 in, under the patronage of Maharaja. The bank had been the Dukan Pichadi, a small moneylender, owned by the Maharaja. The new bank's first manager was Jall N.
Broacha, a Parsi. In 1985, SBI acquired the Bank of Cochin in, which had 120 branches. SBI was the acquirer as its affiliate, the, already had an extensive network in Kerala.
There has been a proposal to merge all the associate banks into SBI to create a single very large bank and streamline operations. The first step towards unification occurred on 13 August 2008 when merged with SBI, reducing the number of associate state banks from seven to six. On 19 June 2009, the SBI board approved the absorption of. SBI holds 98.3% in.
Sbi Award Staff Transfer Policy
(Individuals who held the shares prior to its takeover by the government hold the balance of 1.7%.) The acquisition of State Bank of Indore added 470 branches to SBI's existing network of branches. Also, following the acquisition, SBI's total assets will approach ₹10 trillion. The total assets of SBI and the were ₹9,981,190 million as of March 2009. The process of merging of State Bank of Indore was completed by April 2010, and the SBI Indore branches started functioning as SBI branches on 26 August 2010. On 7 October 2013, became the first woman to be appointed Chairperson of the bank. Bhattacharya received an extension of two years of service to merge into SBI the five remaining associated banks. Operations SBI provides a range of banking products through its network of branches in India and overseas, including products aimed at (NRIs).
SBI has 16 regional hubs and 57 zonal offices that are located at important cities throughout India. Domestic presence. Samriddhi Bhavan, SBI has 18,354 branches in India. In the financial year 2012–13, its revenue was ₹2.005 trillion (US$29 billion), out of which domestic operations contributed to 95.35% of revenue. Similarly, domestic operations contributed to 88.37% of total profits for the same financial year. Under the of financial inclusion launched by Government in August 2014, SBI held 11,300 camps and opened over 3 million accounts by September, which included 2.1 million accounts in rural areas and 1.57 million accounts in urban areas.
International presence. The Israeli branch of the State Bank of India located in As of 2014–15, the bank had 191 overseas offices spread over 36 countries having the largest presence in foreign markets among Indian banks. SBI operates several foreign subsidiaries or affiliates. In 1989, SBI established an offshore bank: State Bank of India International (Mauritius) Ltd in Mauritius. SBI International (Mauritius) Ltd amalgamated with The Indian Ocean International Bank, which has been doing retail banking business in Mauritius since 1979 with the new name, SBI (Mauritius) Ltd. Today, SBI (Mauritius) Ltd is having fully integrated 14 branches- 13 Retail Branches covering major cities and town of Mauritius, including Rodrigues, and 1 Global Business Branch at Ebene in Mauritius.
Apart from Branch Banking, customers also have the convenience of 24x7 ATM Banking at 18 ATMs across the country. Bank also has a 24x7 robust Internet Banking Channel enabling customers to work from their homes and offices. SBI Sri Lanka now has three branches located in, and. The Jaffna branch was opened on 9 September 2013. SBI Sri Lanka, the oldest bank in Sri Lanka, celebrated its 150th year in Sri Lanka on 1 July 2014.
State Bank of India Branch at, In 1982, the bank established a subsidiary, which now has ten branches—nine branches in the state of California and one in Washington, D.C. The 10th branch was opened in Fremont, California on 28 March 2011.
The other eight branches in California are located in Los Angeles, Artesia, San Jose, Canoga Park, Fresno, San Diego, Tustin and Bakersfield. In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the Indo–Nigerian Merchant Bank and received permission in 2002 to commence retail banking.
It now has five branches in Nigeria. In Nepal, SBI owns 49% of SBI Nepal (State Bank in Nepal) share with Nepal Government owing the rest and SBI NEPAL has branches throughout the country in each and every city as banking has become the major part of daily life for people.
In Moscow, SBI owns 60% of, with owning the rest. In Indonesia, it owns 76% of PT Bank Indo Monex.
The State Bank of India already has a branch in Shanghai and plans to open one in. In Kenya, State Bank of India owns 76% of, which it acquired for US$8 million in October 2005. In January 2016, SBI opened its first branch in, South Korea following the continuous and significant increase in trade due to the signed between New Delhi and Seoul in 2009.
Former Associate Banks. Main Branch of SBI in Mumbai SBI acquired the control of seven banks in 1960. They were the seven regional banks of former Indian princely states. They were renamed, prefixing them with 'State Bank of'. These seven banks were (SBBJ), (SBH), (SBN), (SBM), (SBP), (SBS) and (SBT).
All these banks were given the same logo as the parent bank, SBI. The plans for making SBI a single very large bank by merging the associate banks started in 2008, and in September the same year, SBS merged with SBI. The very next year, State Bank of Indore (SBN) also merged. In the same year, a subsidiary named was formed. The negotiations for merging of the 6 associate banks (, and ) by acquiring their businesses including assets and liabilities with SBI started in 2016. The merger was approved by the Union Cabinet on 15 June 2016. The State Bank of India and all its associate banks used the same blue Keyhole logo.
The State Bank of India usually had one standard typeface, but also utilized other typefaces. On 15 February 2017, the Union Cabinet approved the merger of five associate banks with SBI. What was overlooked, however, were different pension liability provisions and accounting policies for bad loans, based on regional risks. State Bank of India LHO The, and, and were merged with State Bank of India with effect from 1 April 2017.
Non-banking subsidiaries Apart from its five associate banks (merged with SBI since April 1, 2017), SBI also has the following non-banking subsidiaries:. Ltd. SBI Funds Management Pvt Ltd. SBI Factors & Commercial Services Pvt Ltd. & Payments Services Pvt.
(SBICPSL). SBI DFHI Ltd. SBI General Insurance In March 2001, SBI (with 74% of the total capital), joined with (with 26% of the remaining capital), to form a joint venture life insurance company named SBI Life Insurance company Ltd. In 2004, SBI DFHI (Discount and Finance House of India) was founded with its headquarters in Mumbai. Other SBI service points As of 31 March 2017, SBI group (including associate banks) has 59,291 ATMs. Since November 2017, SBI also offers an integrated digital banking platform named. Listings and shareholding As on 31 March 2017, Government of India held around 61.23% equity shares in SBI.
The, itself state-owned, is the largest non-promoter shareholder in the company with 8.82% shareholding. Shareholders Shareholding Promoters: Government of India 61.23% FIIs/GDRs/OCBs/NRIs 11.17% Banks & Insurance Companies 10.00% Mutual Funds & UTI 8.29% Others 9.31% Total 100.0% The equity shares of SBI are listed on the, where it is a constituent of the index, and the, where it is a constituent of the. Its (GDRs) are listed on the. Employees. State Bank Institute of Credit, Risk and Management, Gurgaon SBI is one of the largest employers in the country with 209,567 employees as on 31 March 2017, out of which there were 23% female employees and 3,179 (1.5%) employees with disabilities.
On the same date, SBI had 37,875 Scheduled Castes (18%), 17,069 Scheduled Tribes (8.1%) and 39,709 Other Backward Classes (18.9%) employees. The percentage of Officers, Associates and Sub-staff was 38.6%, 44.3% and 16.9% respectively on the same date. Around 13,000 employees have joined the Bank in FY 2016-17. Each employee contributed a net profit of ₹511,000 (US$7,400) during FY 2016-17. Recent awards and recognition.
SBI was named as the Best Nationalised Bank at the 2015-16 Best Bank Awards. SBI was ranked as the top bank in India based on by magazine in a 2014 ranking. SBI was ranked 232nd in the rankings of the world's biggest corporations for the year 2016. SBI was named the 29th most reputed company in the world according to 2009 rankings. SBI was 50th most trusted brand in India as per the 2013, an annual study conducted by Trust Research Advisory, a brand analytics company and subsequently, in the, SBI finished as India's 19th most trusted brand in India. See also. References.
Retrieved 2017-06-26. Retrieved 2017-06-26.
Retrieved 28 June 2017. Retrieved 22 May 2018. Retrieved 22 May 2018. Tata McGraw-Hill Education. Retrieved 4 November 2014. 23 April 2005.
Retrieved 21 December 2010. Business Standard (21 June 2010). Economic Times (26 August 2010). The Times of India. Retrieved 10 October 2016. The Economic Times. 11 September 2014.
Retrieved 30 September 2014. State Bank of India. Retrieved 14 January 2016.
Retrieved 1 June 2017. 8 October 2005. Retrieved 21 December 2010. Retrieved 1 July 2016 – via The Hindu. Iyer, Aparna (17 May 2016). Retrieved 1 July 2016. 16 June 2016.
Sample Staff Manuals
Archived from on 16 June 2016. Retrieved 16 June 2016. The Economic Times. Retrieved 18 February 2017. The Indian Express. Retrieved 2017-03-28. Retrieved 11 October 2013.
Retrieved 11 October 2013. Retrieved 11 October 2013. Retrieved 11 October 2013. London Stock Exchange. 11 October 1996.
Retrieved 11 October 2013. 9 December 2017.
Retrieved 25 June 2018. 10 April 2014. Retrieved 11 April 2014. Kneale, Klaus (6 May 2009). Retrieved 20 August 2010. 28 January 2011.
Retrieved 10 October 2013. Archived from on 24 October 2014. External links Wikimedia Commons has media related to.